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    Refund policy

    Returns Policy

    If gobos are faulty due to obvious mistakes made by us or defective materials, we will provide either product replacement or refund if applicable. We only proceed after your final approval of artwork, therefore we cannot refund any payments made for approved Custom Gobos that are delivered as specified. We do not issue full refunds for orders that are delayed or lost by shipping carriers. The partial refund will be issued after we have received it from the carrier.


    Exchange Policy

    Due to the tight supply, the replacement service is not supported

    Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

    **If you still don't understand the return or exchange after seeing the above situation, please send an email to our customer service mailbox, we will contact you one to one, and solve your problem.

    Contact information:

    Email: sales@gobofactory.com